Benefits of Creating IT Landscape
IT architect need to show a manager how the IT landscape works or is structured in order to provide IT services to the business and how these services depends on other IT parts.
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IT infrastructure solutions
This featured a variety of experts and panels giving you the best advice on how to keep your IT infrastructure modern, secure, and resilient, even in times of global disruption.
Big Data and Analytics
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IT Asset Management
IT Infrastructure is a set of IT assets. That is why IT asset management is of importance for IT Infrastructure.
Enable management of the configuration items that make up the business services and IT infrastructure supported by your service desk. Define, identify and report on configuration items across the IT landscape.
Incident Management is a process in the service lifecycle stage of Service Operation.Incident Management as a service management practice, describing the key activities, inputs, outputs and roles.
Problem Management is an IT service management process tasked with managing the life cycle of underlying "Problems." Success is achieved by quickly detecting and providing solutions or workarounds to Problems in order to minimize impact on the organization and prevent recurrence.
Financial Management for IT Services is to secure the appropriate level of funding to design, develop and deliver services that meet the strategy of the organization.
Request fulfillment is the process responsible for managing the life cycle of all service requests from the users. It is the process for dealing with service requests, many of them are actually smaller, or low risk.
Service Level Management
It aims to negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. This ITIL process is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.